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POSITION SUMMARY:

Greets visitors, receives incoming telephone calls and fax transmissions. Transfers calls appropriately. Provides clerical support and assists with projects as delegated.

QUALIFICATIONS:

1. High school graduate.
2. Previous office experience, preferably in health care.
3. Knowledge of medical terminology/general medical background desirable.
4. Excellent telephone skills and interpersonal skills.
5. Typing/word processing ability of at least 40 words per minute.
6. Speak, read, write and comprehend English.

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY:

1. Greets all visitors and directs them to the appropriate person.
2. Answers all incoming calls in a pleasant and proper manner and directs them to the appropriate person or department.
3. Opens mail and distributes it to the appropriate person or area. Assists with filing of correspondence or clinical documentation as requested.
4. Prepares letters and other correspondence as directed. Assembles mailings and sends them in a timely manner.
5. Responds to inquiry calls from applicants or potential clients:
   a. Directs calls.
   b. Schedules interviews as directed.
   c. Prepares admission packets and new applicant packets.
   d. Mails information to prospective clients, referral sources and community organizations per request.
6. Performs job in compliance with agency policies and procedures and professional and community standards:
   a. Maintains client, employee and agency confidentiality in all aspects of the job.
   b. Protects confidential documents in a manner that prevents unauthorized access.
   c. Shares information appropriately and timely in accordance with agency policy.
   d. Reports all client concerns to the Clinical Supervisor immediately.
7. Performs additional duties and responsibilities as deemed necessary.